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ONLINE BOOKSTORE CUSTOMER FEEDBACK TECHNOLOGY NEWS ITSM  IPTV  Publications Ken Turbitt Blog Aidan Lawes Blog Paul Gostick Blog Dr Jenny Dugmore Blog Shirley Lacy Blog Alim Ozcan Blog Juan Jimenez Blog Ian Clayton Blog Nas Ozcan Blog Aidan Mills Blog Ken Turbitt Blog Technology and Process This week Ken looks at why you should think about the customer as well as the processes when implementing new technology... Aidan Lawes Blog Qualifications, Once More This week Aidan looks at the varying degrees of concern surrounding the ITIL qualification scheme... Juan Jimenez Blog The View from the Inside is Different This week Juan becomes a member of the examiner panel for the ITIL accreditation scheme but his view from the inside is completely different from what he imagined on the outside... Nas Ozcan Blog IT Business Continuity Planning This week Nas looks at ways to create and develop your IT business continuity plan... ITSM 2010 Global CEO Study Reveals that Only 53% of Insurance CEOs are Confidently about Managing Complexity Creativity selected as the most crucial factor for future success in the new economic environment... IPTV ITSM Microsoft Security Expert Knows Who Can Steal Your Identity Martin Biegelman, director of Financial Integrity, has spent 30 years fighting identity theft and recently published a book detailing his experience and expertise... ITSM ITIL Software Endorsement Scheme - White Paper ITP looks at the issues for vendors and purchasers and takes an objective look at what it means to the ITSM industry... ITSM ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..  Latest 29 July 2010 | ITSM SaaS Revenue to Grow Five Times Faster Than Traditional Packaged Software Through 2014 IDC forecasts the market to reach $40.5 billion by 2014, representing a compound annual growth rate of 25.3%....... 28 July 2010 | ITSM Gartner Says 40% of Global 2000 Enterprises to Have Context-Aware Computing Projects Focused on the User Experience by 2013 Context-aware computing report examines the opportunities and impact of context on organizational strategies....... 27 July 2010 | Alim Ozcan Blog Projects and Aeroplane Flights This week Alim looks at the similarities between projects and Aeroplane flights... .... 26 July 2010 | ITSM Majority of Consumers Rely on Social Networks to Guide Purchase Decisions Social networks have become a critical, but underutilized aspect of the marketing process according to Gartner....... 23 July 2010 | ITSM Worldwide SaaS Revenue Within the Enterprise Application Software Market to Surpass $8.5 Billion in 2010 Worldwide SaaS revenue within the enterprise application software market is forecast to surpass $8.5 billion in 2010, up 14.1% from 2009 revenue of $7.5 billion, according to Gartner... .... 23 July 2010 | Ken Turbitt Blog Technology and Process This week Ken looks at why you should think about the customer as well as the processes when implementing new technology... .... 22 July 2010 | ITSM EMEA PC Market Continues to Recover and Delivers Solid Growth at 21% in 2Q10 The PC market in EMEA continued to demonstrate strength in the second quarter with close to 24 million PCs shipped across the EMEA region... .... 21 July 2010 | ITSM Gartner Global IT Council for IT Maintenance Develops Code of Conduct The council defines seven rights of IT Maintenance to address consumers' most serious concerns....... 20 July 2010 | Alim Ozcan Blog Customer or User? This week Alim looks at why internal staff should be referred to as customers rather than users... .... 20 July 2010 | Nas Ozcan Blog IT Business Continuity Planning This week Nas looks at ways to create and develop your IT business continuity plan....... 19 July 2010 | Juan Jimenez Blog The View from the Inside is Different This week Juan becomes a member of the examiner panel for the ITIL accreditation scheme but his view from the inside is completely different from what he imagined on the outside... .... 17 July 2010 | Ken Turbitt Blog Being Invited to the Party This week Ken looks at why marketing spend is important during recessionary times to ensure that your business remains on the minds of both current and prospective clients... .... 16 July 2010 | Aidan Lawes Blog Qualifications, Once More This week Aidan looks at the varying degrees of concern surrounding the ITIL qualification scheme....... 15 July 2010 | ITSM The Co-Operative Becomes First Major Food Retailer to Roll Out Contactless Technology The Co-operative will become the UK's first major grocery retailer to introduce contactless payment in its stores nationwide after joining forces with Barclaycard... .... 14 July 2010 | ITSM Statement on Auditing Standards (SAS) 70 Is Not Proof of Security, Continuity or Privacy Compliance By 2012, no customers of cloud providers will accept SAS 70 alone as proof of effective security and compliance... .... 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