Ken Turbitt Blog
Aidan Lawes Blog
Paul Gostick Blog
Dr Jenny Dugmore Blog
Shirley Lacy Blog
Alim Ozcan Blog
Juan Jimenez Blog
Ian Clayton Blog
Nas Ozcan Blog
Aidan Mills Blog

Quarterly Report on Global Venture Capital Trends
Global venture capital market achieves new quarterly record with over US$69.8 billion invested...
The General Data Protection Regulation Benchmarking Survey
How are organisations facing the challenge of complying with the most radical overhaul of data protection laws in a generation?...
Digital Health Technology Vision 2018
Health organizations are embracing intelligent technologies but must do more to prepare for societal impact...
Six Barriers to Becoming a Digital Business
Digital innovation promises to help organizations captivate customers and create new business models. But, for many CIOs, delivering digital innovation is harder than expected. To succeed, CIOs need to overcome six barriers to becoming a digital business...

Ten Strategic Technology Trends for Government
Technologies that enable new service models for digital government must be at the top of the list for government organizations as they prioritize technology investments...


The Robots are Coming: Are CEOs Ready for the Era of Automation?
CEOs agree that robotics is going to make their companies more efficient, with 94% of those who've already adopted robotics saying that it's increased productivity in their business...


The 2015 Chief Digital Officer Study
More companies are appointing a Chief Digital Officer to join their C-suite - but are they doing it quickly enough?...


18th Annual Global CEO Survey
The United States has overtaken China as top target for growth for the first time in five years...

8 April 2011 | Dr Jenny Dugmore Blog
Second Edition of ISO/IEC 20000-1 (Part 1)
Jenny looks at the soon to be published second edition of ISO/IEC 20000-1 (Part 1) and explains the difficulties encountered over the five years that it has taken to complete.......
23 April 2010 | Dr Jenny Dugmore Blog
New Plans for the Development of the ISO/IEC 20000 Series
This week Jenny is looking for your suggestions that could influence the future of service management best practices.......
3 November 2009 | Dr Jenny Dugmore Blog
ISO Part 3
This week Jenny looks at the recently published ISO Part 3 which covers theory of scope definition, applicability and demonstration of conformance for service providers.......
28 September 2009 | Dr Jenny Dugmore Blog
Update on ISO/IEC 20000 Revisions
This week Jenny looks at the at the first revised draft of the revision to ISO/IEC 20000-2.......
24 August 2009 | Dr Jenny Dugmore Blog
Silly Season
This week Jenny shares with you a quiz that tests to see if you are fit enough to run the UK Government.......
17 August 2009 | Dr Jenny Dugmore Blog
Good Customer Service
This week Jenny experiences the opposite to the poor customer service she received last week.......
7 August 2009 | Dr Jenny Dugmore Blog
Complicated Processes
This week Jenny shares with you her latest domestic disaster... ....
31 July 2009 | Dr Jenny Dugmore Blog
Effective Service Level Agreements (SLAs)
This week Jenny looks at why SLAs are more effective if the supplier understands what matters to the customer in order to tune their processes and procedures.......
13 July 2009 | Dr Jenny Dugmore Blog
Chinese Whispers
This week Jenny responds to Chinese whispers that are circulating within the industry about ISO/IEC 20000.......
22 June 2009 | Dr Jenny Dugmore Blog
What planet are we living on?
This week Jenny looks at the Honourable Members of Parliament and their ongoing expenses saga... ....
11 June 2009 | Dr Jenny Dugmore Blog
Special Service for a Business Phone
This week Jenny shares with you her customer service experience with Tom, Dick and Harry!.......
9 June 2009 | Dr Jenny Dugmore Blog
The plans shall at a minimum define the scope of the service provider's service management
This week Jenny looks at how to scope service management - Part 3 of the 20000 series has passed its final ballot.......
1 June 2009 | Dr Jenny Dugmore Blog
We listened to what you said and we are doing what you asked
This week Jenny is back from a few hectic weeks and shares with you the news from the International Standards meeting.......
8 May 2009 | Dr Jenny Dugmore Blog
Preparing for the Next Standards Meeting
This week Jenny is back from holiday and getting ready for the next international standards meeting.......
24 April 2009 | Dr Jenny Dugmore Blog
Who Wants to be Chancellor of the Exchequer?
This week Jenny takes a personality test and discovers some spooky results......
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