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ONLINE BOOKSTORE CUSTOMER FEEDBACK TECHNOLOGY NEWS ITSM  IPTV  Publications Ken Turbitt Blog Aidan Lawes Blog Paul Gostick Blog Dr Jenny Dugmore Blog Shirley Lacy Blog Alim Ozcan Blog Juan Jimenez Blog Ian Clayton Blog Nas Ozcan Blog Aidan Mills Blog ITSM Women in Work Index 2018 What's driving the gender pay gap and what gains can be made from closing it?... ITSM Global Digital Operations Study 2018 UK manufacturers not leveraging the full potential of digitisation and risk falling behind global competitors... ITSM Getting to Equal 2018 Company culture is key to unlocking gender equality and narrowing pay gap... ITSM Zero-Based Budgeting The largest ever research on zero-based budgeting shows a shift to a more holistic zero-based mindset, or ZBx, creates a culture of ownership and cost control not previously possible... ITSM Ten Strategic Technology Trends for Government Technologies that enable new service models for digital government must be at the top of the list for government organizations as they prioritize technology investments... ITSM The Robots are Coming: Are CEOs Ready for the Era of Automation? CEOs agree that robotics is going to make their companies more efficient, with 94% of those who've already adopted robotics saying that it's increased productivity in their business... ITSM The 2015 Chief Digital Officer Study More companies are appointing a Chief Digital Officer to join their C-suite - but are they doing it quickly enough?... ITSM 18th Annual Global CEO Survey The United States has overtaken China as top target for growth for the first time in five years...  Latest 4 May 2017 | IPTV Spending on Consumer Video Media Services to Reach $314 Billion in 2017 Pay-TV services is the largest spending segment and is on pace to represent 90 percent of the total market, totaling $282 billion in 2017....... 25 April 2017 | IPTV Winning Experiences in the New Video World New survey reveals 55 percent drop in consumers who prefer to watch TV shows on TV sets as laptops and desktops overtake TVs as preferred devices for watching TV shows....... 14 April 2015 | IPTV Digital Video and the Connected Consumer The world's love affair with the TV as the go-to entertainment device may be coming to an end....... 21 May 2014 | IPTV Media Consumer Survey 2014 New report paints a snapshot of a typical media consumer, their newspaper reading habits, attitudes to video gaming, social networking, and television viewing behaviours....... 21 February 2014 | IPTV Contextually Intelligent Mobile Technology Accelerates Focus on Programmable Communications Networks Demand for robust, seamless mobile experience requires significant network bandwidth, higher service quality, security and back end services....... 20 September 2013 | IPTV Report Demonstrates Strong Outlook for 4G 4G services look strong with one in five planning to upgrade to the service in the next 12 months....... 6 June 2013 | IPTV Global Entertainment and Media Outlook Eight high-growth markets drive overall spending; but mature markets remain instrumental in the global shift towards digital consumption of entertainment and media services....... 18 April 2013 | IPTV Home Networks Will Drive Success of the Connected Home Increase in connected devices will require a robust and reliable broadband connectivity that is networked throughout the home....... 20 March 2013 | IPTV Second-Screen Users Will Drive Social TV Activities Most social TV experiences are delivered through companion Apps for portable devices, rather than TVs....... 18 December 2012 | IPTV 85% of All Flat-Panel TVs Will Be Internet-Connected Smart TVs by 2016 In a highly competitive market, the only way for TV manufacturers to differentiate is to connect TVs to multiple platforms....... 16 November 2012 | IPTV Worldwide Mobile Phone Sales Declined 3% in Q3 of 2012 While Smartphone Sales Increased 47% Samsung extended its lead in the smartphone market widening the gap with Apple....... 15 August 2012 | IPTV Sales of Mobile Phones Declined 2.3% in Second Quarter of 2012 The challenging economic environment and users postponing upgrades to take advantage of launches and promotions available later in the year slowed demand across markets....... 24 July 2012 | IPTV Telecom Operators to Kick-Start Network Decommissioning Nearly 90 percent of wireline operators and more than 60 percent of wireless operators said they intend to decommission legacy networks during the next five years....... 18 June 2012 | IPTV The End of the Digital Beginning: The Challenge for Media Companies Now Lies in How to Implement their Digital Strategies The entertainment and media industry is nearing 'the end of the digital beginning', media companies must reshape and retool for life in the new normal....... 7 June 2012 | IPTV Vodafone and Telefonica Join Forces to Deliver Superfast 4G Network Network operators join forces to deliver a nationwide 4G service faster than what could be achieved independently....... 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