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ONLINE BOOKSTORE CUSTOMER FEEDBACK TECHNOLOGY NEWS ITSM  IPTV  Publications Ken Turbitt Blog Aidan Lawes Blog Paul Gostick Blog Dr Jenny Dugmore Blog Shirley Lacy Blog Alim Ozcan Blog Juan Jimenez Blog Ian Clayton Blog Nas Ozcan Blog Aidan Mills Blog Aidan Lawes Blog Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted... Ken Turbitt Blog Are We Losing Our Key Skills? This week Ken looks at how technology is making us lose the ability to think and explore on our own... ITSM Top 10 Forces to Impact Outsourcing and IT Services Industry Analysts provide a look at the top forces that are radically reshaping the fundamentals of how providers deliver and sell IT services and how buyers consume them... ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... ITSM 2010 Global CEO Study Reveals that Only 53% of Insurance CEOs are Confidently about Managing Complexity Creativity selected as the most crucial factor for future success in the new economic environment... ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... ITSM Survey Reveals Increased Awareness of the Rapidly Maturing Cloud Services Market among Asia Pacific CIOs in the past 12 Months Uncertain economic conditions have accelerated interest in cloud delivery models because of their ability to deliver IT and business services at a much lower capital outlay, according to IDC... ITSM ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..  Latest 27 May 2010 | Ian Clayton Blog Every Cloud has a Silver Lining - for ITSM This week Ian looks at how cloud computing is affecting perceptions and reality in the realm of IT Service Management projects and the use of the ITIL framework....... 6 May 2010 | Ian Clayton Blog 'IO...IO... It's Off to Work We Go!' - Key Indicators You Might be Thinking Inside-Out (IO) This week Ian looks at some of the key indicators your organization is thinking 'inside-out' and failing the customer....... 29 April 2010 | Ian Clayton Blog 'Undercover Boss' - The Key to Becoming an Outside-Inner This week Ian looks at how to apply outside-In thinking to Service Management initiatives....... 21 April 2010 | Ian Clayton Blog It all Depends on What Your Definition of 'up' is... This week Ian looks at how inside-out thinking to managing IT services will help you to focus on internal processes and what constitutes a service....... 12 April 2010 | Ian Clayton Blog The Service Management Moment of Truth This week Ian looks at why well designed and carefully managed customer processes lead to greater satisfaction and lower costs....... 31 March 2010 | Ian Clayton Blog Dead Animals, Pizza and Five 'Service Catalog' Myths This week Ian looks at five common myths related to the service catalog and guides you on a path to delivering a successful list....... 27 January 2010 | Ian Clayton Blog ITIL - The ITSM Profession's Viagra This week Ian looks at IT Service Management and the role ITIL plays within it....... 11 January 2010 | Ian Clayton Blog Prepare Three Envelopes This week Ian looks at why the time is right to apply outside-in thinking to Service Management....... 25 November 2009 | Ian Clayton Blog The Management Imperatives This week Ian looks at why it is the responsibility of a service management professional to understand the role and key elements of a continuous improvement program... .... 14 October 2009 | Ian Clayton Blog The Tinkerbell Effect This week Ian looks at the consequences of not knowing how to be a customer....... 7 October 2009 | Ian Clayton Blog Ethel's Fax This week Ian looks at how a $150 fax became a component, configuration item, asset and service, all in one day....... 1 October 2009 | Ian Clayton Blog My Service Management Professional 'Bucket List' This week Ian provides you with his list of service management tips....... 23 September 2009 | Ian Clayton Blog Close Encounters of the Service Kind This week Ian looks at five kinds of service encounters experienced by providers and consumers of a service....... 9 September 2009 | Ian Clayton Blog The IT 'IT' Factor ITP is pleased to welcome Ian Clayton; many of you in the IT industry will already know Ian who is highly regarded as an authority on ITIL/ITSM practices. Ian will be bringing to you his thoughts and insights every Wednesday and would welcome any feedback to his new ITP weekly blog.......

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