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ITSM
Ten Transport Trends Expected in 2017
KPMG highlight a number of emerging trends in the transport sector...
ITSM
Tech Trends 2017: The Kinetic Enterprise
Innovative technologies and trends hold the power to turbocharge the enterprise - if the C-suite can look beyond the hype...
ITSM
2017 Millennial Survey
Anxious millennials seek stability and opportunities to work with employers to effect change...
ITSM
Technology, Media and Teleco Trends for 2017
Deloitte the has announced its Technology, Media and Telecommunications predictions for 2017...
ITSM

Ten Strategic Technology Trends for Government
Technologies that enable new service models for digital government must be at the top of the list for government organizations as they prioritize technology investments...

ITSM

The Robots are Coming: Are CEOs Ready for the Era of Automation?
CEOs agree that robotics is going to make their companies more efficient, with 94% of those who've already adopted robotics saying that it's increased productivity in their business...

ITSM

The 2015 Chief Digital Officer Study
More companies are appointing a Chief Digital Officer to join their C-suite - but are they doing it quickly enough?...

ITSM

18th Annual Global CEO Survey
The United States has overtaken China as top target for growth for the first time in five years...




 Latest
3 February 2011 | Ian Clayton Blog
Mooning Amtrak
This week Ian discusses the best practice of 'mooning' as a last resort to filing a customer complaint, and how outside-in thinking helps decompose the experience and enable truly customer focused service management.......
27 May 2010 | Ian Clayton Blog
Every Cloud has a Silver Lining - for ITSM
This week Ian looks at how cloud computing is affecting perceptions and reality in the realm of IT Service Management projects and the use of the ITIL framework.......
6 May 2010 | Ian Clayton Blog
'IO...IO... It's Off to Work We Go!' - Key Indicators You Might be Thinking Inside-Out (IO)
This week Ian looks at some of the key indicators your organization is thinking 'inside-out' and failing the customer.......
29 April 2010 | Ian Clayton Blog
'Undercover Boss' - The Key to Becoming an Outside-Inner
This week Ian looks at how to apply outside-In thinking to Service Management initiatives.......
21 April 2010 | Ian Clayton Blog
It all Depends on What Your Definition of 'up' is...
This week Ian looks at how inside-out thinking to managing IT services will help you to focus on internal processes and what constitutes a service.......
12 April 2010 | Ian Clayton Blog
The Service Management Moment of Truth
This week Ian looks at why well designed and carefully managed customer processes lead to greater satisfaction and lower costs.......
31 March 2010 | Ian Clayton Blog
Dead Animals, Pizza and Five 'Service Catalog' Myths
This week Ian looks at five common myths related to the service catalog and guides you on a path to delivering a successful list.......
27 January 2010 | Ian Clayton Blog
ITIL - The ITSM Profession's Viagra
This week Ian looks at IT Service Management and the role ITIL plays within it.......
11 January 2010 | Ian Clayton Blog
Prepare Three Envelopes
This week Ian looks at why the time is right to apply outside-in thinking to Service Management.......
25 November 2009 | Ian Clayton Blog
The Management Imperatives
This week Ian looks at why it is the responsibility of a service management professional to understand the role and key elements of a continuous improvement program... ....
14 October 2009 | Ian Clayton Blog
The Tinkerbell Effect
This week Ian looks at the consequences of not knowing how to be a customer.......
7 October 2009 | Ian Clayton Blog
Ethel's Fax
This week Ian looks at how a $150 fax became a component, configuration item, asset and service, all in one day.......
1 October 2009 | Ian Clayton Blog
My Service Management Professional 'Bucket List'
This week Ian provides you with his list of service management tips.......
23 September 2009 | Ian Clayton Blog
Close Encounters of the Service Kind
This week Ian looks at five kinds of service encounters experienced by providers and consumers of a service.......
9 September 2009 | Ian Clayton Blog
The IT 'IT' Factor
ITP is pleased to welcome Ian Clayton; many of you in the IT industry will already know Ian who is highly regarded as an authority on ITIL/ITSM practices. Ian will be bringing to you his thoughts and insights every Wednesday and would welcome any feedback to his new ITP weekly blog.......
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