Ken Turbitt Blog
Aidan Lawes Blog
Paul Gostick Blog
Dr Jenny Dugmore Blog
Shirley Lacy Blog
Alim Ozcan Blog
Juan Jimenez Blog
Ian Clayton Blog
Nas Ozcan Blog
Aidan Mills Blog

Zero-Based Budgeting
The largest ever research on zero-based budgeting shows a shift to a more holistic zero-based mindset, or ZBx, creates a culture of ownership and cost control not previously possible...
Getting to Equal 2018
Company culture is key to unlocking gender equality and narrowing pay gap...
2018 Chief Procurement Officer Survey
Chief procurement officers report concerns with global trade and talent as digital transformation lags...
Women in Work Index 2018
What's driving the gender pay gap and what gains can be made from closing it?...

Ten Strategic Technology Trends for Government
Technologies that enable new service models for digital government must be at the top of the list for government organizations as they prioritize technology investments...


The Robots are Coming: Are CEOs Ready for the Era of Automation?
CEOs agree that robotics is going to make their companies more efficient, with 94% of those who've already adopted robotics saying that it's increased productivity in their business...


The 2015 Chief Digital Officer Study
More companies are appointing a Chief Digital Officer to join their C-suite - but are they doing it quickly enough?...


18th Annual Global CEO Survey
The United States has overtaken China as top target for growth for the first time in five years...

2 August 2011 | Juan Jimenez Blog
Can a Process be as Polymorphic as an Object?
This week Juan explains how one of the processes in the new 2011 edition of ITIL v3 is also a polymorphic process.......
12 May 2011 | Juan Jimenez Blog
ITIL Adoption: Management Not Required For Assembly
This week Juan explains how it is possible to begin ITIL adoption without management commitment or a specific budget.......
20 December 2010 | Juan Jimenez Blog
Standard Changes Are Anything But Standard
This week Juan looks at the common issues that organizations face when dealing with the Change Management process.......
24 October 2010 | Juan Jimenez Blog
RACIng in the Swim Lane - Part 2
This week Juan follows up from his previous blog on RACI diagrams and provides you with some more Swim Lane examples.......
11 October 2010 | Juan Jimenez Blog
RACIng in the Swim Lane
This week Juan looks at how effective a RACI diagram can be when used to manage workloads in your teams.......
16 September 2010 | Juan Jimenez Blog
In the Final Analysis, the Market Rules
This week Juan looks at the 'State of ITIL' and responds to previous blogs by Aidan Lawes on the misconceptions on how ITIL is positioned and promoted.......
23 August 2010 | Juan Jimenez Blog
Hiding Behind Complexity: The Excusist Culture
This week Juan looks at how a process that appears to be complex ceases to be so when the complexity is separated into simple components.......
19 July 2010 | Juan Jimenez Blog
The View from the Inside is Different
This week Juan becomes a member of the examiner panel for the ITIL accreditation scheme but his view from the inside is completely different from what he imagined on the outside... ....
31 May 2010 | Juan Jimenez Blog
Clouds are for Birds. Services are for Customers.
This week Juan explains why cloud services are the same as any other service with the only difference being how it arrives at the customer's computer... ....
25 May 2010 | Juan Jimenez Blog
Do Not Be Confused By What ISO 20k Is Not
This week Juan looks at the confusion surrounding ISO 20000 taking place in discussion groups on the web.......
9 May 2010 | Juan Jimenez Blog
Ego and Transformation of Culture: Not Invented Here?
This week Juan looks at process improvement and why credit for positive results should always lean towards the staff and not the consultant... ....
19 April 2010 | Juan Jimenez Blog
Captain ITIL and the Fountain of ROI
This week Juan explains why the ROI from ITIL itself is not in the efforts to bring process improvement, but in the strategy used to plan and execute the improvement activities.......
7 April 2010 | Juan Jimenez Blog
Why do Competent Mechanics Rarely Own Shiny Tools?
This week Juan looks at why aligning your processes to a tool can be an extremely painful and expensive undertaking.......
14 March 2010 | Juan Jimenez Blog
Value = Experience AND/OR Training?
This week Juan looks at why experience and classroom training alone will not improve your odds of getting that great job.......
1 February 2010 | Juan Jimenez Blog
Beware of Unintended Consequences
This week Juan looks at unintended consequences that could follow a successful ITIL implementation.......
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