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Technology, Media and Telecom Predictions 2018
Discover what Technology, Media and Telecommunications trends Deloitte predict will have the biggest impact in 2018 and beyond
Global Automotive Executive Survey 2018
Speeding toward auto industry consolidation: key insight from annual KPMG executive survey...
CFO Survey: CFOs Set To Rein In Costs But Still See Growth Opportunities
Despite uncertainties CFOs remain determined to grow their businesses...
Workforce of the Future
Workers facing up to completely retraining or reskilling to tackle technology's impact on employment...

Ten Strategic Technology Trends for Government
Technologies that enable new service models for digital government must be at the top of the list for government organizations as they prioritize technology investments...


The Robots are Coming: Are CEOs Ready for the Era of Automation?
CEOs agree that robotics is going to make their companies more efficient, with 94% of those who've already adopted robotics saying that it's increased productivity in their business...


The 2015 Chief Digital Officer Study
More companies are appointing a Chief Digital Officer to join their C-suite - but are they doing it quickly enough?...


18th Annual Global CEO Survey
The United States has overtaken China as top target for growth for the first time in five years...

4 April 2012 | Nas Ozcan Blog
Outsourcing IT and Aligning Processes
This week Nas looks at why supplier and client service management processes need to be aligned when outsourcing IT services.......
21 March 2012 | Nas Ozcan Blog
Pushing Your Team Too Hard
This week Nas looks at why team moral, motivation and governance are essential when delivering a service management program.......
10 March 2011 | Nas Ozcan Blog
Service Strategy
This week Nas looks why Service Strategy must be focused on the needs of the customer.......
10 February 2011 | Nas Ozcan Blog
Customer Focus is Key
This week Nas looks at organisations that have no immediate threat of competition and explains why they continuously fail to be customer focused.......
2 February 2011 | Nas Ozcan Blog
Improving Reporting
This week Nas looks at why you need to understand the requirements of the business before replacing the reporting tool.......
25 January 2011 | Nas Ozcan Blog
When the Fire's Out
This week Nas explains why it is important to find out and understand any issues that de-motivated staff have in order for a project to be successful.......
18 January 2011 | Nas Ozcan Blog
How to Improve as a Service Management Professional
This week Nas looks at using a SMART process in order to achieve your goals.......
14 December 2010 | Nas Ozcan Blog
Managing Service Review Meetings
This week Nas looks at how to manage Service Review Meetings more effectively.......
2 December 2010 | Nas Ozcan Blog
Strike While the Iron is Hot
This week Nas looks at why publicising positive news and achievements is one of the key ways to strengthen relationships between a service provider and customer.......
26 November 2010 | Nas Ozcan Blog
Should Service Level Managers Sell?
This week Nas asks if Service Level Managers should look for commercial opportunities as part of their role.......
18 November 2010 | Nas Ozcan Blog
What Does Golf Have To Do With Service Management?
This week Nas Looks at how it is easy to become complacent when providing IT services... ....
10 November 2010 | Nas Ozcan Blog
Missing ITIL Process: Friendship in the Office
This week Nas looks at why it makes sense to form genuine friendships in the workplace.......
27 October 2010 | Nas Ozcan Blog
Service Management Presentations
This week Nas looks at why you need to take your audience on a journey when delivering a presentation... ....
20 October 2010 | Nas Ozcan Blog
Job Titles and Service Management
This week Nas asks if job titles hold the key for service providers becoming more successful within service management.......
7 October 2010 | Nas Ozcan Blog
The Coach
This week Nas explains how to potentially turn your inexperienced staff into highly productive team members by just being honest with them.......
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