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ITSM
Tech Trends 2017: The Kinetic Enterprise
Innovative technologies and trends hold the power to turbocharge the enterprise - if the C-suite can look beyond the hype...
ITSM
2017 Millennial Survey
Anxious millennials seek stability and opportunities to work with employers to effect change...
ITSM
Ten Transport Trends Expected in 2017
KPMG highlight a number of emerging trends in the transport sector...
ITSM
Technology, Media and Teleco Trends for 2017
Deloitte the has announced its Technology, Media and Telecommunications predictions for 2017...
ITSM

Ten Strategic Technology Trends for Government
Technologies that enable new service models for digital government must be at the top of the list for government organizations as they prioritize technology investments...

ITSM

The Robots are Coming: Are CEOs Ready for the Era of Automation?
CEOs agree that robotics is going to make their companies more efficient, with 94% of those who've already adopted robotics saying that it's increased productivity in their business...

ITSM

The 2015 Chief Digital Officer Study
More companies are appointing a Chief Digital Officer to join their C-suite - but are they doing it quickly enough?...

ITSM

18th Annual Global CEO Survey
The United States has overtaken China as top target for growth for the first time in five years...




 Latest
3 November 2009 | Shirley Lacy Blog
Getting the Best From Our Staff - Are Our People Motivated to Reach Optimum Performance?
This week Shirley looks at what is needed to re-motivate and re-energise staff.......
29 September 2009 | Shirley Lacy Blog
ITIL training and organisation development - Are you getting best value?
This week Shirley looks at how IT organisations can use ITIL training as part of their organisational development.......
27 August 2009 | Shirley Lacy Blog
What Motivates Individuals to Learn about ITIL Service Management
This week Shirley looks at what motivates people to learn about IT Service Management and ITIL.......
29 July 2009 | Shirley Lacy Blog
Does the ITIL Qualification Scheme Work?
This week Shirley looks at why we need a qualification scheme that supports the adoption of service management standard practices across the global supply chain.......
10 July 2009 | Shirley Lacy Blog
Facing New Challenges with Pragmatic Configuration Management
This week Shirley looks at the challenges with Configuration Management and reviews the recent BCS and itSMF conference.......
10 June 2009 | Shirley Lacy Blog
Poor Change and Upgrades Impact Customer Service
This week Shirley looks at how change within an organisation can impact the quality of customer service.......
2 June 2009 | Shirley Lacy Blog
Process Assessment for IT Service Management - Latest News from the International Standards Meeting
This week Shirley looks at Process Assessment and Reference Models for IT Service Management and also gives you her feedback on last weeks International Standards meeting.......
14 May 2009 | Shirley Lacy Blog
Making the Most of Your Assets - Reducing Cost & Risk
This week Shirley talks about upcoming industry events that will help you reduce cost and risk during the downturn......
1 May 2009 | Shirley Lacy Blog
Business and IT Change Management - Understanding the Impact, Dependencies and Risks of Change in Turbulent Times
This week Shirley looks at why to many complex changes within an organisation can be difficult to assess......
21 April 2009 | Shirley Lacy Blog
IT Service Management Assessment Models - Process and Organisational Maturity
This week Shirley looks at the proposed ISO/IEC 20000 Process Reference and Assessment Models for IT Service Management......
7 April 2009 | Shirley Lacy Blog
Moving From the Old World to the New World - The Service Oriented Enterprise
This week Shirley looks at what an organisation needs to achieve certification for a management system standard like ISO/IEC 20000......
3 April 2009 | Shirley Lacy Blog
ITIL Copyright and Royalty Challenges
This week Shirley looks at copyright protection and the challenges that the on-line world faces controlling it......
27 March 2009 | Shirley Lacy Blog
Selecting ITSM Solutions and Tools
This week Shirley looks at standards and the vital role they play creating industry efficiency......
18 March 2009 | Shirley Lacy Blog
ITIL and Agile Working Together
This week Shirley takes a looks at organisations that are adopting agile methodologies and ITIL and predicts that they will be in a fantastic position to implement changes better, faster and cheaper.....
10 March 2009 | Shirley Lacy Blog
On-line Videos and Virtual Exhibitions
This week Shirley looks at virtual worlds and business videos as being key business drivers for marketing for 2009.. ....
Previous Stories >
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