Hiding Behind Complexity: The Excusist Culture This week Juan looks at how a process that appears to be complex ceases to be so when the complexity is separated into simple components...
Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted...
ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..
Latest
6 September 2010 | ITSM 2010 IT Market Compensation Study Shows A Slow, But Steady Road To Recovery In today's economy, many CIOs and human resources (HR) leaders continue to be required to do more with less, and will not be able to restore budgets and head count to pre-recession levels, according to a recent survey by Gartner.......
3 September 2010 | Aidan Lawes Blog Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted...
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31 August 2010 | IPTV Intel to Acquire Infineon's Wireless Solutions Business Infineon Technologies and Intel have entered into a definitive agreement to transfer Infineon's Wireless Solutions business to Intel in a cash transaction valued at approximately $1.4 billion.......
25 August 2010 | ITSM Four Myths Surrounding IT Self-Service Of all service desk contact volume, as much as 40% could be solved through IT self-service, but only 5% of issues actually are solved by IT self-service, according to Gartner.......
24 August 2010 | ITSM HP & Dell in Bidding War HP sparks bidding war by upping Dell's previous bid by a third for data storage company 3PAR.......
19 August 2010 | ITSM Intel to Acquire McAfee - Video Intel has entered into a definitive agreement to acquire McAfee for approximately $7.68 billion.......
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