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ONLINE BOOKSTORE CUSTOMER FEEDBACK TECHNOLOGY NEWS ITSM  IPTV  Publications Ken Turbitt Blog Aidan Lawes Blog Paul Gostick Blog Dr Jenny Dugmore Blog Shirley Lacy Blog Alim Ozcan Blog Juan Jimenez Blog Ian Clayton Blog Nas Ozcan Blog Aidan Mills Blog Alim Ozcan Blog ITIL Doesn't Matter......But! This week Alim looks at why ITIL is just one of the enablers in achieving Service Management maturity... ITSM ITIL Software Endorsement Scheme - White Paper ITP looks at the issues for vendors and purchasers and takes an objective look at what it means to the ITSM industry... Ken Turbitt Blog All Talk and No Action This week Ken looks at the general adoption of COBIT and asks why are we seeing more ITIL adoptions than we do COBIT?... Aidan Lawes Blog Data or Knowledge? This week Aidan looks at why we should concentrate on teaching and testing things of real value... ITSM Study Reveals Small and Midsize Businesses Using Hosted Services Have Better Financial Performance Research from Microsoft suggests correlation between IT usage and business growth... IPTV ITSM Microsoft Security Expert Knows Who Can Steal Your Identity Martin Biegelman, director of Financial Integrity, has spent 30 years fighting identity theft and recently published a book detailing his experience and expertise... ITSM ITIL Software Endorsement Scheme - White Paper ITP looks at the issues for vendors and purchasers and takes an objective look at what it means to the ITSM industry... ITSM ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..  Latest 8 February 2010 | ITSM Study Reveals Small and Midsize Businesses Using Hosted Services Have Better Financial Performance Research from Microsoft suggests correlation between IT usage and business growth....... 5 February 2010 | ITSM Social Software Predictions for 2010 and Beyond Analysts from Gartner provide five key predictions for Social Software for 2010 and beyond....... 5 February 2010 | Ken Turbitt Blog All Talk and No Action This week Ken looks at the general adoption of COBIT and asks why are we seeing more ITIL adoptions than we do COBIT?....... 4 February 2010 | Aidan Lawes Blog Data or Knowledge? This week Aidan looks at why we should concentrate on teaching and testing things of real value....... 3 February 2010 | Alim Ozcan Blog ITIL Doesn't Matter......But! This week Alim looks at why ITIL is just one of the enablers in achieving Service Management maturity... .... 3 February 2010 | Nas Ozcan Blog The Hero and the Major Incident Process This week Nas looks at the importance of having your team fully focused when dealing with a Major Incident... .... 2 February 2010 | Ken Turbitt Blog Process for Exceptions This week Ken looks at why service desk personnel need to have some general knowledge and common sense when dealing with unusual incidents....... 2 February 2010 | ITSM Growing Awareness in Governance, Risk and Compliance Drive Adoption of Financial Accounting Applications According to IDC the financial accounting applications market in the Asia/Pacific region is forecast to grow at a five-year compound annual growth rate (CAGR) of 10.6%....... 1 February 2010 | ITSM Thought Leadership Marketing Can Be a Powerful Tool for IT Services Providers Thought leadership marketing (TLM) can be a powerful tool for improved marketing success in IT services, according to Gartner....... 1 February 2010 | Juan Jimenez Blog Beware of Unintended Consequences This week Juan looks at unintended consequences that could follow a successful ITIL implementation....... 29 January 2010 | Aidan Lawes Blog Shoot the Messenger This week Aidan looks at ITIL and tries to explain the difference between best practice and good practice... .... 29 January 2010 | Aidan Mills Blog This Virtual World This week Aidan looks at why our methods and processes for IT and Business should be developed with environmental protection and sustainability in mind....... 28 January 2010 | Nas Ozcan Blog The Change Manager Vs the Kebab Shop Chef This week Nas looks at how an unqualified member of staff that has the right attitude and passion can achieve more than someone that has the right qualifications and experience....... 27 January 2010 | Ian Clayton Blog ITIL - The ITSM Profession's Viagra This week Ian looks at IT Service Management and the role ITIL plays within it....... 26 January 2010 | Alim Ozcan Blog Brutal Honesty Should Be Celebrated This week Alim looks at what it takes to achieve a great working environment....... Previous Stories >

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