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ONLINE BOOKSTORE CUSTOMER FEEDBACK TECHNOLOGY NEWS ITSM  IPTV  Publications Ken Turbitt Blog Aidan Lawes Blog Paul Gostick Blog Dr Jenny Dugmore Blog Shirley Lacy Blog Alim Ozcan Blog Juan Jimenez Blog Ian Clayton Blog Nas Ozcan Blog Aidan Mills Blog ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... Juan Jimenez Blog Hiding Behind Complexity: The Excusist Culture This week Juan looks at how a process that appears to be complex ceases to be so when the complexity is separated into simple components... Ken Turbitt Blog Are We Losing Our Key Skills? This week Ken looks at how technology is making us lose the ability to think and explore on our own... Aidan Lawes Blog Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted... ITSM 2010 Global CEO Study Reveals that Only 53% of Insurance CEOs are Confidently about Managing Complexity Creativity selected as the most crucial factor for future success in the new economic environment... ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... ITSM ITIL Software Endorsement Scheme - White Paper ITP looks at the issues for vendors and purchasers and takes an objective look at what it means to the ITSM industry... ITSM ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..  Case Studies 2 June 2010 | ITSM 2010 Global CEO Study Reveals that Only 53% of Insurance CEOs are Confidently about Managing Complexity Creativity selected as the most crucial factor for future success in the new economic environment... .... 9 April 2010 | ITSM Midmarket CFOs Face Challenges in Decision Making and Cost Reduction IBM study shows nearly 60% of midmarket CFOs are looking to improve operational planning and analytical capabilities....... 11 March 2010 | ITSM How to Write a Winning Sales Proposal Gartner recommends a three-step process that technology and service providers should follow when writing and organising a sales proposal... .... 3 March 2010 | ITSM 60% of Finance Organizations Plan Significant Changes to Adapt to New Economic Demands Findings of a new Global CFO study indicate that the decision-making role of the CFO in the boardroom is now more important than ever....... 8 February 2010 | ITSM Study Reveals Small and Midsize Businesses Using Hosted Services Have Better Financial Performance Research from Microsoft suggests correlation between IT usage and business growth....... 4 January 2010 | ITSM Trends in Australasian IT Service Management Jean de Villiers CEO and Paul Collins CTO of assessment-portal.com look at why it is time for IT leaders to become serious about their strategic IT Service Management processes and lifecycles... .... 10 December 2009 | IPTV ITSM New Study Uncovers Business Strategies for Weathering Economic Storm Businesses that applied analytics-derived insights are poised to break away during economic recovery....... 1 October 2009 | ITSM ITIL Software Endorsement Scheme - Tell us what you think about it! ITP would like to hear your view before we publish our findings on the ITIL Software Endorsement Scheme survey that we carried out in June and as always it's your view that counts....... 16 July 2009 | IPTV ITSM Report Shows Criminals are Using SaaS, Partnerships and Other Enterprise Strategies to Conduct Security Attacks - Video Internet criminals are operating like successful businesses, borrowing some of the best strategies from legitimate companies and forming partnerships with one another to help make their illegal activities more lucrative....... 15 April 2009 | IPTV ITSM Safeguarding the Corporate IT Assets A recent report into how businesses are failing to safeguard their corporate IT assets clearly shows a lack of core IT skills which could prove disastrous for the companies concerned...... 25 February 2009 | IPTV ITSM Supply Chain Study: Volatile Times Demand Pervasive Visibility and Flexibility - View Video What are the major issues that top supply chain executives are dealing with? IBM asked 400 supply chain professionals worldwide what they thought. Some of the answers might surprise you..... 29 January 2009 | IPTV Communication Providers Need to Embrace Social Networking New analysis examines social networking's growing influence on telecom providers and long-term trends in communications...... 13 January 2009 | IPTV ITSM 2008 Year-End Economic Report - View Report The National Small Business Association (NSBA) today released a report detailing how small businesses are faring in the recession, and things aren't going well..... 12 December 2008 | IPTV ITSM Business Intelligence Webinar - Live Recording From Gartner Gartner bring you yesterdays webinar - The Big Discrepancy: Doing Better with Business Intelligence.. .... 17 November 2008 | ITSM Moving Out of the Comfort Zone George Spalding - EVP - Pink Elephant, Ken Turbitt - CEO - Service Management Consultancy(SMCG) Ltd and Atwell Williams - CTO Office BMC Software provide guiding principles for changing old habits and successfully implementing ITIL V3 practices.. .... 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