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ITSM
Seven Major Guidelines for a Successful Business Process Management Project
Gartner analyst Bill Rosser looks at the art of business process improvement...

ITSM

2010 Global CEO Study Reveals that Only 53% of Insurance CEOs are Confidently about Managing Complexity
Creativity selected as the most crucial factor for future success in the new economic environment...

ITSM

Seven Major Guidelines for a Successful Business Process Management Project
Gartner analyst Bill Rosser looks at the art of business process improvement...

ITSM

Survey Reveals Increased Awareness of the Rapidly Maturing Cloud Services Market among Asia Pacific CIOs in the past 12 Months
Uncertain economic conditions have accelerated interest in cloud delivery models because of their ability to deliver IT and business services at a much lower capital outlay, according to IDC...

ITSM

ITIL Roundtable World Exclusive - Free View
ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..

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Publications From TSO the Official Publisher of ITIL and PRINCE2 Online Now

You can now purchase all your TSO

(formerly HMSO) publications

covering Project Management, Service

Management, Risk Management,

Programme Management, Legislation,

Medical, Government, Parliamentary

Papers and many more through

ITP’s new online bookstore…

ITIL v3 Core Publications

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Service Strategy Service Transition Service Design

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Service Operation Continual Service Improvement

The OGC

The Office of Government Commerce (OGC) is an independent office of HM Treasury, established to help Government deliver best value from its spending.

The OGC has the skills, experience and knowledge to help you run your programmes and projects more productively and efficiently, whatever organisation you work for.

Practitioner & Strategic Level Guidance

Project Management

The latest version of 'Managing Successful Projects with PRINCE2' represents an evolution of the previous manuals.

Project Management - PRINCE2™ 2009 Publications

Programme & Project Management Publications

Service Management

ITIL is the most widely accepted approach to IT service management in the world. Providing a cohesive set of best practice guidance drawn from the public and private sectors across the world, it has recently undergone a major and important refresh project.

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.

ITIL Publications

Risk Management

Every organisation must find the right balance between opportunities and threats in managing its risks. M_o_R takes a best practice approach, which offers a structured and effective framework for risk management. Its aim is to help organisations to achieve their objectives by first identifying the risks, and then choosing the right response to the threats and opportunities that are created by uncertainty.

Management of Risk (M_o_R) Publications

Programme Management

Combining rigour and flexibility, Managing Successful Programmes (MSP) helps all organisations - public sector and private, large and small - achieve successful outcomes from their programme management time and time again. With change a pressing reality for all organisations, successful programme management has never been more vital to success. Organisations must respond as new processes or services are introduced, supplier relationships alter and structures adapt to market forces or legislation.

Managing Successful Programmes (MSP) Publications

Programme & Project Management Publications

P3 Office - P3O

Portfolio, Programme and Project Offices (P3O) is the latest guidance from OGC. It was published in November 2008 and will be accompanied by a qualification scheme.

Portfolio, Programme and Project Offices (P3O) Publications

IS Management

Produced by the OGC, the government department responsible for ensuring projects run efficiently, the 'IS Management and Business Change Guides' provide invaluable real-world experience in government and beyond. Each guide is structured in a clear, step-by-step way that sets out the issues, questions and techniques relevant to each stage.

IS Management and Business Change Guides

Business Systems Development (BSD)

SSADM (Structured Systems Analysis and Design Method) shows how all the products and techniques of a computer development project can be brought together within a complete method (SSADM).

Business Systems Development with SSADM - CD-ROM

British Standards Institution

The British Standards Institution is now the world's leading standards and quality services organisation. Formed in 1901 and incorporated under Royal Charter in 1929, BSI is the oldest national standards-making body in the world.

The British Standards Institution - Key Publications

British Retail Consortium (BRC)

The BRC publish globally recognised Standards for best practice in product safety for Food, Packaging, Consumer Products, Storage & Distribution and Non-Genetically Modified Food. These Standards are the market leaders and provide a framework upon which many retailers, global brand owners and manufacturers use for their supplier assessment programme and due diligence defence support. BRC Standards ensure best practice standards are developed, implemented and maintained.

BRC Global Standards publications

The Pharmacopoeia Series: Complete Assurance

Produced by the British Pharmacopoeia Commission Secretariat, The British Pharmacopoeia (BP) 2010 is the leading collection of standards for UK medicinal products and pharmaceutical substances.

Now used in almost 100 countries, the BP remains an essential reference for all individuals and organisations working within pharmaceutical research and development, manufacture, and testing across the globe.

The Pharmacopoeia series is the only authoritative collection of standards for medicines and is an essential reference point for everyone involved in their research, development or manufacture. With legislation constantly changing, the Pharmacopoeia can assure you of complete compliance.

The Pharmacopoeias are more than comprehensive reference documents. They contain user-friendly features which bring wide-ranging benefits to anyone manufacturing or testing pharmaceuticals.

Used extensively within the pharmaceutical and chemical industries, quality control, chemical analysis, the government and academia, they have been designed as reliable, comprehensive and flexible research and reference tools. As well as standards checking, it is equally important for method and product testing, and raw material specification.

Click here to view full range of pharmacopoeias