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 Research
29 November 2009 | Publications
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ITIL Version 2 - Publications
ITIL Version 2 consists of ten titles. Although ITIL Version 3 published Summer 2007, the ten ITIL Version 2 titles are still available...

ITIL Version 2 Library:

  • Introduction to ITIL
  • Service Support
  • Service Delivery
  • Planning to Implement Service Management
  • Security Management
  • Business Perspective
  • ICT Infrastructure Management
  • Application Management
  • Software Asset Management
  • Small-Scale Implementation

Introduction to ITIL

This publication is the introduction to ITIL Version 2 (V2). The complete ITIL V2 library is extensive and this unique, official publication offers an essential overview of the methodology, benefits, and full range of ITIL V2 publications available. Clearly written and practical, anyone learning about ITIL or championing it within an organisation will find this book invaluable.

Introduction to ITIL Book

·                                 Published: 24 Aug 2005

·                                 ISBN: 9780113309733

Introduction to ITIL CD-ROM

·                                 Published: 12 Dec 2005

·                                 ISBN: 9780113309771

Service Support

Service Support focuses on ensuring that the customer has access to appropriate services to support the business functions. Issues covered include service desk, incident management, problem management, configuration management, change management, and release management. It expands the necessary interactions between these and other core IT service management disciplines and updates best practice to reflect recent changes in technology and business practices.

Service Support Book

·                                 Published: 14 Jun 2000

·                                 ISBN: 9780113300150

Service Support CD-ROM

·                                 Published: 04 Oct 2000

·                                 ISBN: 9780113308675

Service Support Book and PDF

·                                 Published: 07 Sep 2005

·                                 ISBN: 9780113309917

Service Support CD-ROM and PDF

·                                 Published: 07 Sep 2005

·                                 ISBN: 9780113309924

Service Delivery

The second element in the ITIL Version 2 series, Service Delivery covers all aspects that must be taken into consideration by service providers who must offer business users adequate support. Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management Contingency Planning, and Capacity Management. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes.

Service Delivery Book

·                                 Published: 12 Apr 2001

·                                 ISBN: 9780113300174

Service Delivery CD-ROM

·                                 Published: 25 May 2001

·                                 ISBN: 9780113308934  

Service Delivery Book and PDF

·                                 Published: 07 Sep 2005

·                                 ISBN: 9780113309887

Service Delivery CD-ROM and PDF

·                                 Published: 07 Sep 2005

·                                 ISBN: 9780113309894  

Planning to Implement Service Management

Planning to Implement Service Management explains the steps necessary to identify how an organisation might expect to benefit from ITIL and how to set about reaping those benefits.

Planning to Implement Service Management Book

·                                 Published: 09 Apr 2002

·                                 ISBN: 9780113308774

Planning to Implement Service Management CD-ROM

·                                 Published: 31 Jul 2002

·                                 ISBN: 9780113309054

Planning to Implement Service Management Book and PDF

·                                 Published: 14 Sep 2005

·                                 ISBN: 9780113310005

Planning to Implement Service Management CD-ROM and PDF

·                                 Published: 14 Sep 2005

·                                 ISBN: 9780113310012

Security Management

Security Management explains the process of security management within IT service management. It focuses on the process of implementing security requirements identified in the IT Service Level Agreement rather than considering business issues of security policy. The publication was developed with consideration of the plans for consolidating and inter-linking the ITIL Version 2 Service Support and Service Delivery core guides.

Security Management Book

·                                 Published: 20 Apr 1999

·                                 ISBN: 9780113300143

Security Management CD-ROM

·                                 Published: 08 Jun 2004

·                                 ISBN: 9780113309429

Security Management Book and PDF

·                                 Published: 14 Sep 2005

·                                 ISBN: 9780113310036

Security Management CD-ROM and PDF

·                                 Published: 14 Sep 2005

·                                 ISBN: 9780113310043

Business Perspective

For IT to bring the greatest possible benefits to a business, IT practitioners must develop a deep understanding of their organisation's key principles and requirements. Issues covered in 'Business Perspective' include business continuity management, partnerships and outsourcing, surviving change, and transformation of business practices through radical change.

» Business Perspective Volume 1 helps information services personnel align their activities with the needs of the business in order to deliver the greatest benefits.

Business Perspective Volume 1 Book

·                                 Published: 08 Nov 2004

·                                 ISBN: 9780113308941

Business Perspective Volume 1 CD-ROM

·                                 Published: 04 Feb 2005

·                                 ISBN: 9780113309726

Business Perspective Volume 1 Book and PDF

·                                 Published: 07 Sep 2005

·                                 ISBN: 9780113310098

Business Perspective Volume 1 CD-ROM and PDF

·                                 Published: 07 Sep 2005

·                                 ISBN: 9780113310104

» Business Perspective Volume 2 shows how senior management can identify and then implement the right IT responses to a whole range of external factors; from legislation to the climate.

Business Perspective Volume 2 Book

·                                 Published: 29 Sep 2006

·                                 ISBN: 9780113309696

Business Perspective Volume 2 CD-ROM

·                                 Published: 31 Oct 2006

·                                 ISBN: 9780113309719

Business Perspective Volume 2 Book and PDF

·                                 Published: 29 Sep 2006

·                                 ISBN: 9780113310128

Business Perspective Volume 2 CD-ROM and PDF

·                                 Published: 31 Oct 2006

·                                 ISBN: 9780113310135

Business Perspective Volume 1 and 2 CD-ROM Set

·                                 Published: 31 Oct 2006

·                                 ISBN: 9780113309023

ICT Infrastructure Management

ICT Infrastructure Management covers Network Service Management, Operations Management, Management of Local Processors, Computer Installation and Acceptance and for the first time, Systems Management.

ICT Infrastructure Management Book

·                                 Published: 31 Oct 2002

·                                 ISBN: 9780113308651

ICT Infrastructure Management CD-ROM

·                                 Published: 06 Nov 2002

·                                 ISBN: 9780113309030

ICT Infrastructure Management Book and PDF

·                                 Published: 07 Sep 2005

·                                 ISBN: 9780113309979

ICT Infrastructure Management CD-ROM and PDF

·                                 Published: 07 Sep 2005

·                                 ISBN: 9780113309986

Application Management

Embracing the Software Development Lifecycle and expanding the issues touched on in Software Lifecycle Support and Testing of IT Services, Application Management also provides more detail on Business Change with emphasis being placed on clear requirement definition and implementation of solutions.

Application Management Book

·                                 Published: 13 Sep 2002

·                                 ISBN: 9780113308668

Application Management CD-ROM

·                                 Published: 13 Sep 2002

·                                 ISBN: 9780113309047

Application Management Book and PDF

·                                 Published: 07 Sep 2005

·                                 ISBN: 9780113309948

Application Management CD-ROM and PDF

·                                 Published: 07 Sep 2005

·                                 ISBN: 9780113309955

Software Asset Management

Software is one of the most critical elements of information and communications technologies and most organisations have huge investments in software, whether internally developed or external procured. However organisations often do not invest commensurate effort into managing these software assets. This guide has been developed to assist with understanding what Software Asset Management (SAM) is and to explain what is required to perform it effectively and efficiently as identified in industry 'best practice'.

Software Asset Management Book

·                                 Published: 09 Sep 2003

·                                 ISBN: 9780113309436

Software Asset Management CD-ROM

·                                 Published: 25 Nov 2003

·                                 ISBN: 9780113309443

Software Asset Management Book and PDF

·                                 Published: 14 Sep 2005

·                                 ISBN: 9780113310067

Software Asset Management CD-ROM and PDF

·                                 Published: 14 Sep 2005

·                                 ISBN: 9780113310074

Small-Scale Implementation

Adapted to provide sound processes for small organisations, Small-Scale Implementation will help any organisation with a small resource base implement all the key elements of ITIL. At the same time, it will act as a starting point for larger organisations either those under budget constraints or those who have departmentalised ITIL implementations.

Small-Scale Implementation

·                                 Published: 26 Jan 2006

·                                 ISBN: 9780113309801  

Trade Mark Acknowledgements

The OGC logo® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

The Swirl logo™ is a Trade Mark of the Office of Government Commerce

IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries


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