I have not written a blog in about 6 weeks for a few reasons such as taking a couple of weeks of leave which was great, but I am now back on track, so feel free to contact me to discuss your views and provide feedback.
The topic that I would like to cover today is Email Exemplar. This has resulted from a recent one hour training session that I attended to help improve the way emails are managed… in an exemplary way. I found that I was already following the majority of what was being taught, such as using the Expire option, having a processing folder and either doing, detaining, deleting or delegating, using the rules wizard to colour co-ordinate, using flags, using categories. However, the one key thing that I was not doing which I have now started to do is adding a verb to the subject such as:
[action] = lets the person know that there is an action for them in the email
[info] = lets the person know that the email is for info only
[urgent] = as the name implies, this lets the person know that it is high-priority
[ends] = lets the person know that the subject line is all there is so no need to open email
Of course you could add more descriptions if appropriate such as [query] or [delete] and I think that having an email standard to assist in changing culture and to provide guidance would help all organisations. Do you agree? Has your organisation developed a standard for email and is everyone adhering to it?
Feedback and comments are always welcome!
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