I venture out onto the golf course every now and again and of course enjoy following the exploits of professional golfers.
The Englishman Lee Westwood recently became the world’s top ranked golfer. He had been one of the world’s leading golfers for years but never quite reached his full potential. He was ranked number 4 in 2000 but it was only after he really changed his mind set and his approach to his profession that he was able to improve his game and become the world number one. He knew what he wanted to achieve and he set about changing his approach to reach his goal. He took time out to focus on getting fit and he continually looked for ways to improve his game, spending more time on structured training and practice. He cut down on the number of tournaments he took part in, choosing to use his resources wisely.
When providing IT services well, it is easy to become complacent, however serious Continual Service Improvement combined with Service Strategy is needed in order to transform from a good IT service provider to a great IT service provider. Therefore the CSIP and Service Strategy process should be about making your organisation fitter and better able to deliver IT services to customers. It is about ensuring you make the most of opportunities and using resources in the most effective way to improve the business.
In my opinion many organisations face uncertainty at present. However if they focus on maintaining the highest professional integrity, like Lee, I am sure they too will be more successful in 2011.
Feedback and comments are always welcome!
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