Ken Turbitt Blog
Aidan Lawes Blog
Paul Gostick Blog
Dr Jenny Dugmore Blog
Shirley Lacy Blog
Alim Ozcan Blog
Juan Jimenez Blog
Ian Clayton Blog
Nas Ozcan Blog
Aidan Mills Blog

Six Barriers to Becoming a Digital Business
Digital innovation promises to help organizations captivate customers and create new business models. But, for many CIOs, delivering digital innovation is harder than expected. To succeed, CIOs need to overcome six barriers to becoming a digital business...

Ten Strategic Technology Trends for Government
Technologies that enable new service models for digital government must be at the top of the list for government organizations as they prioritize technology investments...


The Robots are Coming: Are CEOs Ready for the Era of Automation?
CEOs agree that robotics is going to make their companies more efficient, with 94% of those who've already adopted robotics saying that it's increased productivity in their business...


The 2015 Chief Digital Officer Study
More companies are appointing a Chief Digital Officer to join their C-suite - but are they doing it quickly enough?...


18th Annual Global CEO Survey
The United States has overtaken China as top target for growth for the first time in five years...

18 November 2010 | Nas Ozcan Blog
Send to a colleague | Add to MY ITP

What Does Golf Have To Do With Service Management?
This week Nas Looks at how it is easy to become complacent when providing IT services...

I venture out onto the golf course every now and again and of course enjoy following the exploits of professional golfers.
The Englishman Lee Westwood recently became the world’s top ranked golfer. He had been one of the world’s leading golfers for years but never quite reached his full potential. He was ranked number 4 in 2000 but it was only after he really changed his mind set and his approach to his profession that he was able to improve his game and become the world number one. He knew what he wanted to achieve and he set about changing his approach to reach his goal. He took time out to focus on getting  fit and he continually looked for ways to improve his game, spending more time on structured training and practice. He cut down on the number of tournaments he took part in, choosing to use his resources wisely.

When providing IT services well, it is easy to become complacent, however serious Continual Service Improvement combined with Service Strategy is needed in order to transform from a good IT service provider to a great IT service provider. Therefore the CSIP and Service Strategy process should be about making your organisation fitter and better able to deliver IT services to customers. It is about ensuring you make the most of opportunities and using resources in the most effective way to improve the business. 

In my opinion many organisations face uncertainty at present. However if they focus on maintaining the highest professional integrity, like Lee, I am sure they too will be more successful in 2011.

Feedback and comments are always welcome!

Join the ITIL and ISO20000 LinkedIn group which has over 20,000 members

Join the PRINCE2 and MSP LinkedIn group which has over 5,000 members

To view Nas's LinkedIn profile click on this link.

Nas Ozcan Email to a colleague | Add to MY ITP

terms & conditions