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 Feature
18 January 2011 | Nas Ozcan Blog
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How to Improve as a Service Management Professional
This week Nas looks at using a SMART process in order to achieve your goals...

Many people over the Christmas period would have been thinking about New Year Resolutions. I’m pretty sure there are some people out there that have already forgotten their resolutions, while others have of stuck to them. However I am yet to meet anyone that has carried their New Year resolutions through to the end of the year or permanently incorporated them into their lifestyle. Although the idea of setting a goal for the New Year is great, doing it through a New Year resolution is flawed in my opinion. I am very much into self development and improvement and have therefore written a better version on the New Year resolution below (New Year Resolution V2.0). I hope this will help others in the Service Management industry to improve themselves in both business and life. 

First set yourself 5 key goals for the year. The goals need to be SMART (Specific, Meaningful, Action-Orientated, Realistic & Timely). The goals need to be defined so that you are clear on what is to be achieved. Each goal needs to be meaningful; so that you are passionate about achieving it and that it makes a significant improvement when obtained. The goals need to be action orientated so that they are broken down into monthly/weekly steps needed to be taken to achieve your overall goal. The goals need to be realistic so that you truly believe they can be achieved and also avoid disappointment of not achieving unrealistic goals. And finally, the goals need to be timely so that you have a specific date of when to achieve them.

I strongly advise writing these goals on a large A5 sheet and reading them first thing in the morning and last thing at night. This will focus your mind on working towards them throughout the year. I have successfully achieved my yearly goals since working towards them in this method and have no doubt that they have helped me improve as a professional and as an individual. I hope other Service Management professionals can use these steps to also improve themselves through 2011. 

Feedback and comments are always welcome!

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