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 Feature
2 May 2013 | Ken Turbitt Blog
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So Who Owns ITIL Now?
This week Ken looks at the recent announcement of Capita taking over the responsibility for the Best Management Practice portfolio...

  Ken Turbitt

After reading a recent press release (http://goo.gl/P7fRe), it appears that the Government has entered into a Joint Venture with Capita to run/own/manage the Best Management Practices assets that the government holds under that umbrella name, ITIL® and Prince2® being the most well known in the IT community.

Whilst we’ve seen ITIL’s influence grow over many years and its revenues generated by the likes of the AMPG, Assessors and other Educators, what will this mean for the adaptors of ITIL? Will Capita have the only on-going influence and roadmap for ITIL, will they still have other experts involved and influencing or will it slowly turn into a Capita specific best practice. Have Capita lead a march and grabbed ITIL from us all? Will the 49% Government share mean they still have influence and steering as to its direction, leaving Capita with marketing, publishing and license management activities only?

There are too many unanswered questions on this deal which need to be addressed. On the surface the ministers spin makes it looks like a good deal for the tax payer, with the on-going revenue generation into the treasury. But does this mean that the Government has now stopped Governing and has moved into Commerce and revenue generation activities? How do all the organizations who have invested heavily to automate and integrate ITILs best practices into software tools feel? Will they be aligned with an unknown direction or influence? So too the companies that aligned with ITIL, are they now seeking other independent public domain best practices to ensure the road ahead is based on industry best practice and not Capita?

The training and Education organizations must be very concerned about their own business and revenue streams. “The new company will accredit exam institutes and training organisations to run exams and courses” so I suspect all the existing accredited organisations will be audited and re-assed to fall in line with Capita plans and requirements. Will they end up being the only accreditor and the largest trainer? They have 51% voting power in this marriage, so whatever they want for their £10million should be at their disposal.

Good news for the employees of this new joint venture “Employees of the new company benefit from a 5% annual profit share to incentivise the team as they build vibrant new business global business”.

Let’s watch the breaking news and briefings in the days ahead and see how it may all pan out. I fear the Goose that laid the golden egg is dead and just the egg remains. 

Any feedback and comments are always welcome!

ITIL® is a registered trade mark of the Cabinet Office

PRINCE2® is a registered trade mark of the Cabinet Office


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