EVENT FILMING | FEATURES | RESEARCH | HEAD TO HEAD | CASE STUDIES | ROUNDTABLE | BOOKSTORE
ONLINE BOOKSTORE
CUSTOMER FEEDBACK
TECHNOLOGY NEWS
ITSM
 IPTV
 Publications

Ken Turbitt Blog
Aidan Lawes Blog
Paul Gostick Blog
Dr Jenny Dugmore Blog
Shirley Lacy Blog
Alim Ozcan Blog
Juan Jimenez Blog
Ian Clayton Blog
Nas Ozcan Blog
Aidan Mills Blog



ITSM
Digital Health Technology Vision 2018
Health organizations are embracing intelligent technologies but must do more to prepare for societal impact...
ITSM

Ten Strategic Technology Trends for Government
Technologies that enable new service models for digital government must be at the top of the list for government organizations as they prioritize technology investments...

ITSM

The Robots are Coming: Are CEOs Ready for the Era of Automation?
CEOs agree that robotics is going to make their companies more efficient, with 94% of those who've already adopted robotics saying that it's increased productivity in their business...

ITSM

The 2015 Chief Digital Officer Study
More companies are appointing a Chief Digital Officer to join their C-suite - but are they doing it quickly enough?...

ITSM

18th Annual Global CEO Survey
The United States has overtaken China as top target for growth for the first time in five years...




 News
17 September 2018 | ITSM
Send to a colleague | Add to MY ITP

Governments Making Slow Progress with Digital Initiatives
Although digital business initiatives are high on governments agendas, their ability to scale these initiatives lags behind that of other industries, according Gartner...

Half the government respondents to the survey are looking to digital government to support a combination of transformation and optimization goals. The other half is focusing on a single ambition, either optimization (33 percent) or transformation (17 percent).

Gartner distinguishes five stages on the road to digital transformation: desire, designing, delivering, scaling and harvesting (see Figure 1). “Ninety-one percent of government respondents consider themselves at one of the first three stages, which focus on the development and introduction of new services,” said Dean Lacheca, research director at Gartner. “Only 9 percent identify their digital initiatives as being in the later stages, where the focus is on scaling the service and exceeding the value of comparable nondigital initiatives.”

“The survey results indicate a lack of effectiveness by government organizations at scaling their digital business,” said Mr. Lacheca. “We envisage two possible internal barriers — misalignment between digital strategy and business priorities, and lack of urgency and readiness for change.”

A digital business and technology strategy cannot exist on its own. It must be part of a larger business transformation journey. “If strategy and ambition are aligned with business priorities, but progress remains elusive, the focus should be on the urgency and readiness of the organization for digital change,” Mr. Lacheca added. “If there is no urgency to act, or if the culture is not ready to accept change, progress will remain slow.”

Increase Investment in External Ecosystems to Boost Digital Impact

Ecosystems are also key to helping government organizations scale their digital business. Collaboration with partners, including employees, citizens, consumers, startups, digital giants and service providers, can play a major role in scaling the benefits of digital government.

The survey shows that government respondents already use a range of business ecosystems. Over half of respondents use third-party developers to deliver value to citizens. This figure is substantially higher than that for all the survey respondents (41 percent).

“Government support of services built by third-party developers can be directly linked to open data, open APIs and support for civic technology. This a big step in the right direction,” said Mr. Lacheca. “To exploit the full potential of ecosystems, government CIOs should explore new partnerships. Other external ecosystems, like those of startups and citizens themselves, offer tremendous opportunities. Establishing or engaging citizen ecosystems can significantly boost civic engagement and thus have a positive impact on society as a whole.”

Governments Recognize the Importance of Digitally Skilled Staff

The survey also found that governments are working to improve the digital dexterity of their employees. Forty-eight percent of government respondents rated this critical to the success of their digital business. Nevertheless, 58 percent indicated that they have no formal program to ensure their workforce has the digital skills needed for digital business success.

“A digital workplace program is the most effective way to bring together a higher standard of workplace technologies with the development of digital skills needed to increase digital dexterity,” said Mr. Lacheca. “Government CIOs should work with HR to assess the current state of digital dexterity and develop an organizationwide program.”

For additional information on the report “Digital Business Transformation: A Government Perspective” click on the link https://gtnr.it/2MzmX9D.

* Note

The digital business survey was conducted from September through December 2017 among 372 digital decision makers in six countries (U.S., Canada, U.K., Australia, India and Singapore) and across six industries (financial services, government, manufacturing, retail, healthcare and education). It included 60 government respondents. To be included in the survey, all organizations had to have a minimum annual revenue of $250 million.


Gartner Email to a colleague | Add to MY ITP

LOG IN
terms & conditions





MICROSOFT SEARCH ENGINES