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ONLINE BOOKSTORE CUSTOMER FEEDBACK TECHNOLOGY NEWS ITSM  IPTV  Publications Ken Turbitt Blog Aidan Lawes Blog Paul Gostick Blog Dr Jenny Dugmore Blog Shirley Lacy Blog Alim Ozcan Blog Juan Jimenez Blog Ian Clayton Blog Nas Ozcan Blog Aidan Mills Blog ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... Ken Turbitt Blog Are We Losing Our Key Skills? This week Ken looks at how technology is making us lose the ability to think and explore on our own... ITSM Top 10 Forces to Impact Outsourcing and IT Services Industry Analysts provide a look at the top forces that are radically reshaping the fundamentals of how providers deliver and sell IT services and how buyers consume them... Aidan Lawes Blog Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted... ITSM 2010 Global CEO Study Reveals that Only 53% of Insurance CEOs are Confidently about Managing Complexity Creativity selected as the most crucial factor for future success in the new economic environment... ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... ITSM Survey Reveals Increased Awareness of the Rapidly Maturing Cloud Services Market among Asia Pacific CIOs in the past 12 Months Uncertain economic conditions have accelerated interest in cloud delivery models because of their ability to deliver IT and business services at a much lower capital outlay, according to IDC... ITSM ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..  Latest 9 September 2010 | ITSM Survey Reveals Increased Awareness of the Rapidly Maturing Cloud Services Market among Asia Pacific CIOs in the past 12 Months Uncertain economic conditions have accelerated interest in cloud delivery models because of their ability to deliver IT and business services at a much lower capital outlay, according to IDC....... 8 September 2010 | ITSM Top 10 Forces to Impact Outsourcing and IT Services Industry Analysts provide a look at the top forces that are radically reshaping the fundamentals of how providers deliver and sell IT services and how buyers consume them....... 7 September 2010 | ITSM Survey Shows 40% of European Organizations Are Planning to Increase Spending on External Services in 2010 According to a recent survey from Gartner, 53% of organizations in Europe said they will outsource more in 2010 and 40% plan to increase their external IT services spending....... 6 September 2010 | ITSM 2010 IT Market Compensation Study Shows A Slow, But Steady Road To Recovery In today's economy, many CIOs and human resources (HR) leaders continue to be required to do more with less, and will not be able to restore budgets and head count to pre-recession levels, according to a recent survey by Gartner....... 1 September 2010 | ITSM Worldwide PC Shipments to Increase 19% in 2010 with Growth Slowing in Second Half of the Year Consumers now view the PC as a relative 'necessity' rather than a 'luxury' according to Gartner... .... 30 August 2010 | ITSM Global Security Threats Have Reached Record Levels - Video IBM X-Force report reveals 36% rise in vulnerability disclosures for first half of 2010... .... 25 August 2010 | ITSM Four Myths Surrounding IT Self-Service Of all service desk contact volume, as much as 40% could be solved through IT self-service, but only 5% of issues actually are solved by IT self-service, according to Gartner....... 24 August 2010 | ITSM HP & Dell in Bidding War HP sparks bidding war by upping Dell's previous bid by a third for data storage company 3PAR....... 20 August 2010 | ITSM Malware at all Time High with 6 Million Malicious Files Found in Q2 World cup scams, resurrected botnets and USB vulnerabilities top threats in Q2... .... 19 August 2010 | ITSM Intel to Acquire McAfee - Video Intel has entered into a definitive agreement to acquire McAfee for approximately $7.68 billion....... 18 August 2010 | ITSM Worldwide Mobile Device Sales Grew 13.8% in Second Quarter of 2010 Android has became the world's third most popular smartphone operating system and claimed top spot in the U.S... .... 17 August 2010 | ITSM Indicators for August Show U.S. IT Spend Growth IDC FutureScan indicators show U.S IT spend set to grow 5.2% for the next twelve months... .... 16 August 2010 | ITSM Security Software Market is Poised for 11% Growth in 2010 Worldwide security software revenue is forecast to surpass $16.5 billion in 2010, an 11.3% increase from 2009 revenue of $14.8 billion, according to Gartner....... 13 August 2010 | ITSM Four-Step Process for Technology Providers to Communicate Effective Marketing Stories Business leaders in marketing, brand management and communications should implement a four-step process to tell better marketing stories, according to Gartner....... 12 August 2010 | ITSM Android Partners Post Highest Second-Quarter Growth Rates Among Smartphone Vendors, According to IDC The worldwide smartphone market grew 50% year over year in the second quarter of 2010 (2Q10), driven largely by makers of smartphones powered by Google's Android operating system....... 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